• Q Payment and Delivery?

    A We support the TT, Credit card, Western union payments and so on.  The payment term could be 50% deposit and the balance before shipping; or monthly payments.
  • Q Is my data safe?

    A All information and datas provided for us are used only for business purpose and will not be shared or given to third-party without your approval unless are legally required.
  • Q Can you make a design for me?

    A Yes, we can design your idea to the reality based on your requirements.
  • Q What type of design file is support for quoting?

    A In order to offer an accurate and in-time quotation,we accept the 3D format of IGES, STL,STEP, x-t and 2D drawings with defined dimensions and specific tolerances in PDF format.
  • Q How long does a quotation take?

    A Normally we respond with the quotation within 24hrs to the receiving RFQ. If any case need more time we will inform you in advance.
  • Q Can I use my own master model for making duplicate copies for vacuum casting or CNC machining?

    Yes, master models are used to create silicone molds for vacuum casting and can be made from any rigid solid that can withstand heat up to 100° C. Models used for CNC machining will be 3D scanned to create a CAD/CAM program for production.
  • Q Can I use my own material for production?

    A Yes, customer-supplied material is fine so long as it fits with our machine capabilities.
  • Q How quickly can I get my parts?

    A Quality parts can be achieved within 1-2 days by 3D printing and 3 days for CNC machining.  More complex parts requiring or other special features will take longer. 
  • Q How long can I get the parts after delivery?

    A It may take 3-4 days to arrive by DHL, FedEx, UPS or TNT. The arriving days depends on which country it locates.
  • Q What’s shipping ways available?

    A DHL, FedEX, TNT, UPS and China air post, shipping by air or by sea are supported.
  • Q How do you pack the products?

    A The goods will be packed by soft foam for protection and then put into a corrugated paper carton if they are in light weight, otherwise, into a wooden case.